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Web Based Facility Service Desk, softWrench, Makes Preventative Maintenance Easy to Monitor and Repo
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Added: 01/02/2004
Type: Summary
Viewed: 688 time(s)
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Web Based Facility Service Desk, softWrench, Makes Preventative Maintenance Easy to Monitor and Repo
Evolved SystemsTM, Inc. (dba Supply and ServiceTM), provider of facility operations solutions, is pleased to release enhancements to their softWrench™ Service Desk application. These enhancements will allow our clients who use Maximo, to have visibility to equipment information that will allow them to process Preventive Maintenance requests in softWrench.
For our clients who do not use Maximo at this time, these enhancements provide the opportunity to explore processing Preventive Maintenance requests on the web with our Service Bureau. By becoming an extension of your team, we can set up and maintain your equipment and PM modules allowing you to benefit from scheduled PM’s and track work orders to both location and equipment.
We have made improvements to the operator’s service desk screen by adding filtering options for work type and equipment and displaying the equipment code in the WO summary. Operators and building coordinators will be able to view contact information about selected service providers along with the most current ten work orders assigned to them. This will allow them to manage the work distribution more effectively.
Operators, service providers and building coordinators will be able to view detail related to equipment and locations along with the most recent ten work orders related to that location or piece of equipment. This easy access to needed information will allow the operator to spot problems and trends without having to leave the work order screen.
For complete update details, please visit our website at www.supplyandservice.com, “What’s New, softWrench 2.5.1” and view the softWrench product enhancements through the webdemo. Supply and Service is committed to partnering with our clients for success. It is our clients suggestions that make softWrench the premier service desk application in the industry. For more information on Service Bureau for PM’s on the Web, please contact your sales representative.
About softWrench
softWrench allows all parties in the work order life-cycle to stay informed anywhere, anytime, enabling a continuous transfer of facility information. With its feature-rich layers and open integration to other systems, including MAXIMO®, mWorkerNet™, and Aperture, softWrench is the single point of entry for all service operations.
Benefits for users:
· Improves day to day operations
· Lowers operating costs
· Improves customer satisfaction
· Provides renewable access to current technologies
· Improves company or department image
About Supply and Service
Supply and Service offers integrated technology solutions for facility operations, benefiting building owners, property managers and service providers alike. All of which lower operating costs and improve customer satisfaction. The company’s interactive products provide web-based work order tracking and reporting, trending, and cost functionality. Supply and Service also provides mobile applications, which link the field worker to facilities operations solutions, helping to minimize investment in costly hardware, software and scarce IT resources.
Headquartered in Tempe, AZ, Supply and Service also maintains offices and relationship partners in California, Oregon, Texas, Wisconsin, New York, and New Jersey, as well as international locations in the United Kingdom, Australia, New Zealand, and Canada. More information on Supply and Service can be found at www.supplyandservice.com.
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