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SERVICEMAGIC BREAKS 100K SERVICE REQUEST MARK IN JUNE; OVER $300 MILLION IN CONSUMER DEMAND
Added: 12/29/2003
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SERVICEMAGIC BREAKS 100K SERVICE REQUEST MARK IN JUNE; OVER $300 MILLION IN CONSUMER DEMAND

ServiceMagic (www.servicemagic.com),
the leading online marketplace for local home services connecting consumers to prescreened, profiled and customer-rated home contractors and real estate professionals announced it eclipsed 100k service requests in a single month during June. The Company estimates the amount of consumer demand for services currently being facilitated by its platform to exceed $300 million per month.

"We have grown the number of consumers we serve on a monthly basis, and the volume of leads we provide our member businesses, tenfold in the past 36 months," said Rodney Rice, co-founder of ServiceMagic. "The amount of business being facilitated by our platform is staggering when you step back and think about it. We've grown from a base of zero consumers and businesses to over one million consumers and forty thousand businesses in 4 years."

ServiceMagic's innovative marketing platform is changing the way local service businesses advertise. The system takes a service request submitted by a consumer online and matches it to the appropriate member service business based on a detailed profile provided by the business. ServiceMagic then notifies the matching business in real-time via cell text messaging, pager, outbound automated phone, email or fax and facilitates the connection of the consumer and business via phone or email.

If a service professional is on the go, he or she can retrieve leads via text messaging, push a single button to be dialed into ServiceMagic's interactive voice response system, listen to the lead, accept or reject it, and if accepting it, choose to be patched through to the consumer via ServiceMagic's automated system. This system literally enables businesses to get in touch with their next customer within minutes of the customer declaring a need and often before they have left the web. Consumers are blown away by such responsiveness and the service professional has a great opportunity to close the business.

"We are excited to have attained a level of consumer service request volume indicative of a platform which has scaled and also proven itself to have broad application and extendibility," said Michael Beaudoin, co-founder of ServiceMagic.

About ServiceMagic.com

ServiceMagic, Inc. (www.ServiceMagic.com) is the leading online marketplace connecting homeowners to prescreened, profiled and customer-rated contractors and real estate professionals. The company is changing how people buy and sell local services by creating a better connection between ready-to-buy consumers and local service businesses matched to their needs and interested in their job. ServiceMagic.com uses its proprietary technology platform to match consumers' service requests with local real estate professionals and home contractors across every segment of the home improvement, repair and maintenance industry.

In addition to this free, easy-to-use service, consumers also have access to an extensive and reliable online resource center that includes tips, guides and expert advice on hundreds of home-related topics. Formed in December 1998, ServiceMagic currently operates nationwide, attracting growing numbers of consumers and businesses.



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